Frequently Asked Questions
I had tickets for a show that was postponed. What will happen to my ticket?
Your ticket funds are still in your account as a credit. You may use these funds for any show we present, whether it be the smaller offerings we are able to offer now or larger productions we will offer in the near future. Those with credit will have precedence.
I had tickets for Peter & the Starcatcher, The Drowsy Chaperone and/or Cinderella. What will happen to my ticket?
All tickets holders will be contacted to apply their credit to a 2021-22 season show or package, starting with our season ticket subscribers.
I had tickets for Moana Jr. What will happen to my ticket?
Moana Jr was in rehearsal and close to opening when the “stay at home” order went into effect. It is our intention for Moana Jr to be the first production back on the Lagniappe Stage as soon as possible. All ticket holders will be contacted with the new show dates and may use your ticket credit for the new show dates.
I had tickets for The Golden Girls. What will happen to my ticket?
We are in talks with the Golden Girls producing and creative team about bringing the show back in the next few months. As soon as we have schedules lined up we will announce new dates.
I purchased a season ticket package for the 2020-21 season. What will happen to these tickets and my seating assignment request?
We are especially grateful for our season ticket subscribers who commit to a full season of entertainment at Rivertown Theaters. This commitment has given us the security to plan full seasons of Broadway blockbusters, and this will continue to be the case! Your season subscription funds are in your account and your seating assignment request is on file. You will be the first to be contacted regarding the new show schedule and will be given the opportunity to decide how you would like to use your credit/choose your seats.
I’m a season subscriber, but I would like a full refund. What will happen to my reserved seat assignment?
Once we are able to announce our rescheduled season, If you choose a refund now or choose not to renew for the new season, we cannot guarantee “your seats”. We are unable to hold seat reservations for season ticket subscribers who opts for a refund. Patrons who keep their credit on their account and renew will have priority seat selection.