Frequently Asked Questions
I had tickets for a show that has been postponed. What will happen to my ticket?
Your ticket funds are still in your account as a credit. You may use these funds for any show we present, whether it be the smaller offerings we are able to offer now or larger productions we will offer in the near future. Those with credit will have precedence for limited seating.
I had tickets for Peter & the Starcatcher. What will happen to my ticket?
Since our production of Peter & the Starcatcher was cut short due to the March “stay at home order”, we fully intend for this show to be our first full production back on the mainstage.
All tickets holders will be contacted and given priority seating. Your ticket will serve as a credit for the new show dates.
I had tickets for The Drowsy Chaperone and/or Cinderella. What will happen to my ticket?
We have every intention of producing these shows as soon as we are given permission to operate at a larger capacity. All tickets holders will be contacted and given priority seating, starting with our season ticket subscribers. Your ticket will serve as a credit for the new show dates.
I had tickets for Moana Jr. What will happen to my ticket?
Moana Jr was in rehearsal and close to opening when the “stay at home” order went into effect. It is our intention for Moana Jr to be the first production back on the Lagniappe Stage as soon as possible, perhaps Fall 2020. All ticket holders will be contacted with the new show dates and may use your ticket credit for the new show dates.
I had tickets for The Golden Girls. What will happen to my ticket?
We are in talks with the Golden Girls producing and creative team about bringing the show back in the next few months. As soon as we have schedules lined up we will announce new dates.
Those who keep their original ticket as a credit will have first opportunity to reserve a seat for the new dates.
I purchased a season ticket package for the 2020-21 season. What will happen to these tickets and my seating assignment request?
We are especially grateful for our season ticket subscribers who commit to a full season of entertainment at Rivertown Theaters. This commitment has given us the security to plan full seasons of Broadway blockbusters, and this will continue to be the case! Your season subscription funds are in your account and your seating assignment request is on file. You will be the first to be contacted regarding the new show schedule and will be given the opportunity to decide how you would like to use your credit/choose your seats. You may also choose to use your credit for individual shows that we are able to offer before a full season is announced.
I’m a season subscriber, but I would like a full refund. What will happen to my reserved seat assignment?
Once we are able to announce our rescheduled season, If you choose a refund now or choose not to renew for the new season, we cannot guarantee “your seats”. We are unable to hold seat reservations for season ticket subscribers who opts for a refund. Patrons who keep their credit on their account and renew will have priority seat selection.
What procedures is the theater taking to move forward with performances and welcome audience members back?
We have listed all of our re-opening procedures here: https://www.rivertowntheaters.com/covid-19
When will the theater be able to “return to normal”?
For the last 6 months we have been working proactively to ensure that we have sound practices in place for a “reopening” plan. We are in close communication with officials at the City of Kenner and are thankful for their support and guidance to reopen as soon as is safely possible.
As government officials lessen restrictions and capacity allowances increase, we will continue to present shows that fit into these guidelines. This includes working towards a return to full scale musicals and full houses. Even at that stage, we will continue to implement health and safety protocols that best serve the health of our patrons. As we have all experienced, the best plans must remain fluid. We are committed to meet the challenges and will make every effort to return to a “new normal” as soon as we are granted permission to do so.